How Delivery Works

Orders with payment confirmed before 2pm, Monday to Friday (excluding bank holidays), are dispatched the same day; otherwise they go out the next working day.

The cut-off is measured by when your payment clears, not when you press Place Order. We don't dispatch at weekends or on bank holidays.

• Royal Mail Tracked 24 is £5. Free Royal Mail Tracked 24 delivery when your items come to £100 or more. It usually arrives the next working day after dispatch, though Royal Mail doesn't guarantee that on this service.

• Royal Mail Special Delivery Guaranteed by 1pm is £10, always charged whatever the size of your order, and is the only service with a guaranteed delivery time. It's also the only service that asks for a signature.

We deliver anywhere in the UK: England, Scotland, Wales and Northern Ireland, including hotels and PO boxes (at your own risk: we can't take responsibility if a parcel sent there gets lost). We don't ship outside the UK.

Every order goes out in plain, unbranded packaging. Nothing on the outside says what's in it or who it's from.

Royal Mail emails your tracking number after dispatch (check your spam folder). Follow Royal Mail's tracking updates through that link, or on our Track page. Once a parcel is with Royal Mail, redelivery, safe-place instructions and collection are arranged directly with Royal Mail.

We will never ask you to pay an extra fee to receive a parcel. Any message demanding a release fee or customs charge is a scam. Ignore it and let us know.

If your parcel still hasn't arrived 7 days after dispatch, message us with your order number and we'll look into reshipping your order or finding another solution.

If tracking shows delivered but nothing arrived, message us straight away.

Your delivery address can only be changed before dispatch, so message us with your order number straight away. Once an order has been dispatched it's too late to change it.

We post your parcel exactly as entered at checkout. If a delivery fails because the address was wrong or incomplete, talk to us. We'll always look at it, but any fix is at our discretion.